Frequently Asked Questions

We know you must have questions - here are some that we get asked frequently

Wing delivers service in 8 hour increments, 8 & 16 hour increments are available, Monday through Friday. We do also offer weekend support, please contact us to set that up for you!

Your Receptionists are based all over the world - they are college-educated, English is their first language, they sound natural & native, they undergo a rigorous 3 month training & testing program, and are supervised by talented Operations Managers.

Data privacy is central to decisions we make at Wing. We use bank-level security, and best-in-class services to keep your data secure.

  • Payments. Your payment information is stored with Stripe, a leading global payments processing company that powers companies like Google, Amazon, Slack, Zoom and Lyft. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification in the payments industry. All card numbers are encrypted at rest with AES-256-bit encryption keys. In transit, Stripe forces TLS encryption on all data.
  • Credentials. Any credentials exchanged with Wing are handled by Google Cloud's Secret Manager, a best-in-class credential management system, and any data interchanged with Secret Manager are encrypted in transit with TLS, and at rest this data is encrypted with AES-256-bit encryption keys
  • Wing Human Agents. All human agents associated with Wing have signed strict non-disclosure agreements, and data security agreements. Data is only viewed by essential parties, and every human agent that interacts with customer data undergo training & certification on data security best-practices. Access logs and monitoring software are also employed to track human agent conduct.
  • File Uploads. All stored files are stored with a Google Cloud, and access to these files are controlled by public private key encryption. There are only three holders of private keys - the original sender, Wing's AI systems, and the dedicated team linked to your account

  • Learn more about how Wing keeps your information secure in this interview with one of our co-founders

    No - we don't do that! Beyond the flat monthly fee.

    Wing is primarily located in San Francisco, though has a global presence with employees across the world. We strive to hire the best people, and are not confined by borders.

    Yes! You can use Wing for Business from anywhere in the world, while travelling, or while in your own home. The only limitation here is that Wing, it's AI systems and it's trained human assistants, are only able to communicate with you and other third parties in English, though, we will try our best.

  • 1. Have a 10-15 minute meeting with Wing to discuss your business' needs
  • 2. Get set up on Wing Reception
  • 3. Have us start taking calls
  • The monthly recurring price is the cost to hire Wing as Receptionist for the volume associated with your chosen plan, you can think of it as Wing's "salary".


    Wing won't count spam calls towards your daily call count.

    Yes. Wing will be able to use any software you use, e.g. Salesforce, Trello, QuickBooks, JIRA, etc.

    Wing has excellent Customer Support, available round the clock on both Basic & Pro plans of Wing for Business. Wing guarantees a reply within 1 business day on any support matter, but typically within a few hours. You can contact Wing Support via the Web Portal, or simply ask Wing to relay a concern, question, or item of feedback of yours to Wing Support.

    No. Wing charges one flat fee per month. There are addons available for additional services.

    Yes. Wing allows you total control over managing your payment cards, if you have two cards on file, and you would prefer to use one for Wing charges, and another for cost of goods & services, just let Wing know, and we'll ensure to charge as per your specification going forward.

    Please direct your question or concern to Wing Support.

    Easy peasy owt to do with me cras I don't want no agro what a load of rubbish starkers absolutely bladdered, old tinkety tonk old fruit so I said the full monty.

    Easy peasy owt to do with me cras I don't want no agro what a load of rubbish starkers absolutely bladdered, old tinkety tonk old fruit so I said the full monty.

    Easy peasy owt to do with me cras I don't want no agro what a load of rubbish starkers absolutely bladdered, old tinkety tonk old fruit so I said the full monty.

    Easy peasy owt to do with me cras I don't want no agro what a load of rubbish starkers absolutely bladdered, old tinkety tonk old fruit so I said the full monty.

    saaspik

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    "I went from 2 to 200 calls
    a day, thanks to Wing"

    After we secured a partnership with a giant network of urgent care clinics, I was receiving over 200 calls a day. I found Wing, they set me up in a day, and were able to scale up and take customer questions & bookings for me, if I didn't have Wing, I don't think my business would have made it to where we are today.