Frequently Asked Questions

Have questions about Wing? Scroll on!

The Basics

Is Wing AI or Human?

Wing is a hybrid of AI and smart, trained, vetted, human personal assistants! Wing's goal is to offer more, and more for cheaper - by increasing our reliance on AI over time.

Where is Wing located?

Wing is in the cloud, in your pocket, and where ever you need us! Our company is headquartered in Newport Beach, CA and Irvine, CA.

Does Wing work outside the US?

Not yet. We're working on it! However, currently, we are only available in the US, and outside of our Cities, are only accepting clients via our waitlist.

What can I ask for?

Anything! If it's legal, and abides by our Restricted Services Policy, we can do it! Visit our Suggestions page for more examples!

Making Requests

Can I email, SMS, or call instead?

Not yet. We are working on more methods to communicate with Wing. Currently, aside from our Executive & Family plans - the only way to interact with Wing, is through the app (click here to download)

How long till requests gets done?

5-25 min. We will update you on ETA within 25 minutes - though usually in 5 minutes. To push something to the top of our list, use the #ASAP tag (click here learn more) - you may be charged a premium depending on your account!

Do I have to speak a particular way?

We tend to like it more when requests are in the format: "I need Wing to...." as it allows us to train our natural language systems more effectively and over time decrease the cost for our users! But whatever you feel most natural and comfortable saying, works for us!

What's it like placing a request on Wing?

You ask for what you need - we'll let you know we received your request - and are going to reply in a few moments. Someone will review the request ASAP and give or ask for any details: e.g. a quote, an ETA, etc. After that - we'll get whatever you need done! Watch a video one of our customers made!

Do I have to pay extra?

For services we can handle internally, no. For real-life services, yes! Much like a real assistant, if you ask us to order you lunch from across town - we'll order it for you on Postmates. Or, if you ask for a plumber - we'll find and book you one. However, we'll always ask you to approve/cancel before we do anything.

What about safety & quality?

All of our partners, even the ones that advertise with us, have to meet our strict internal quality guidelines, legal, and insurance requirements - so we are able to offer you the best level of service as possible! Only at your discretion, may we consider partners that do not meet these guidelines.

Have more questions?

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